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English
$
USD
I will build custom zendesk integrations with API and webhooks
Or Mordechaev
About this gig
Zendesk works best when it isn't an island. Agents shouldn't open five tabs to find an order, and finance shouldn't retype what's already in a ticket.
I'm Or, a Zendesk Advanced Partner who writes the code too. Some of what I've built:
An AI integration that reads invoices arriving in Zendesk and enters them into NetSuite, saving a finance team 80 hours a month
Auto-tagging through webhooks and Cloudflare Workers when a calculated value crosses a threshold
Scripts that copy ticket form conditions between accounts through the API
What I work with: Zendesk REST API, webhooks, ZAF sidebar apps, Node.js, Python, Cloudflare Workers, AWS Lambda, Make and n8n. Common targets: Salesforce, HubSpot, NetSuite, Shopify, Slack and internal databases.
Every delivery includes working code, setup instructions and documentation your team can hand to the next developer.
Tell me which systems you want to connect and what should happen when, and I'll suggest the simplest approach that holds up.
Service in English or Hebrew.
Get to know Or Mordechaev
Or Mordechaev
Zendesk Advanced Partner for Migrations and AI Automation
- FromIsrael
- Member sinceApr 2024
- Avg. response time1 hour
Languages
English, Hebrew
I run The Zen Mate, a Zendesk partner practice in Israel, Before that I spent years managing call centers and support teams, so I build systems for the people who use them every day.
I set up and repair Zendesk, migrate you in from Freshdesk, Front or HubSpot, and connect it to Salesforce, NetSuite and your own systems. When a project needs code, I write it. When it needs AI, I build that too.
Hebrew and English. Tell me what isn't working and I'll say up front whether I'm the right fit.
My Portfolio
FAQ
Who owns the code?
You do. You get the full source code at delivery.
Where does it run?
In your cloud account, or I set up a low-cost one for you. Most integrations fit in Cloudflare Workers' free tier.
Can you use Make or Zapier instead of code?
Yes, when that's simpler to maintain. Their subscription is paid on your side.
What happens when an API call fails?
I build in retries, logging and loop prevention, so a failed call doesn't create duplicate tickets or endless trigger loops.
