Thokozani M

Payroll Account Manager

Insight Technologies • Full-time

Jul 2018 - Present • 8 yrs 4 mos

As a Senior Account Manager in payroll outsourcing, I manage complex client requirements and support the delivery of accurate, timely payroll services across multiple countries. My role requires strong organisational skills, attention to detail, data accuracy, professional communication, and the ability to manage multiple priorities and deadlines in a fast-paced business environment. Key responsibilities and transferable skills include: • **Client and Administrative Support:** Coordinating client requirements, managing queries, tracking outstanding tasks, and maintaining professional client relationships. • **Data Management and Accuracy:** Working with large volumes of employee and payroll information, reviewing data for accuracy, and supporting reliable information processing. • **Excel and Reporting:** Working with structured data, spreadsheets, reconciliations, and reporting-related processes to support operational requirements. • **International Coordination:** Supporting payroll submissions across multiple countries and liaising with relevant stakeholders on country-specific requirements and compliance matters. • **Organisation and Deadline Management:** Coordinating multiple deliverables, monitoring deadlines, following up on outstanding items, and ensuring tasks progress efficiently. • **Communication and Problem-Solving:** Investigating discrepancies, clarifying requirements, resolving operational issues, and communicating with clients and internal teams. This experience has strengthened my ability to work independently, handle sensitive information professionally, maintain organised workflows, and deliver detail-oriented business support. I bring these same standards to my freelance services, including virtual assistance, data entry, Excel support, document formatting, appointment coordination, and administrative support.