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Thomas W.
@thomaswaltonjr
Fractional Engagement Manager,Agile, Coaching
United States
English
About me
As an accomplished Engagement Manager , I deliver over a decade of experience specializing in process improvement, End-to-End(E2E) mapping, to ensure structure clarity, crafting innovative solutions, building cohesive team in diverse industries as e-banking, Healthcare, Energy and IT to deliver high performing scalable solutions. Scrum Master I’ve worked with startups, transitioning team and various IT professionals managing fortune 500 projects, managing on/offshore teams, coaching associates to excellence, smoothing transitions from Waterfall Methodology to Agile Framework and Kanban.
Skills
Thomas W.
Offline •
Average response time: 1 hour
See my services
Business Efficiency & Automation
I will your engagement manager and business coach
Support & IT
I will microsoft excel micro automation programmer
Portfolio
Work experience
ENGAGEMENT MANAGER / Project Manager /Scrum Master
Capgemini • Full-time
Aug 2019 - Jun 2024 • 4 yrs 10 mos
• Led onshore and offshore teams in delivering cutting-edge solutions for complex banking application platforms, consistently surpassing project objectives and client expectations. • Halted Cyber attacks against Fifth Third Bank corporate east coast branches, resolved high profile mobile finance accounts, connectivity issues and manage mobile upgrade app releases. • Revised/crafted Fifth Third Banks Tier 1, 2, and 3 financial issue response training in ServiceNow. Launched overview document regarding all mobile teams to expedite solution actions, contacts and team responsibility. Project implementation, tracking and reporting via ServiceNow. • Pioneered team transformations from support to feature development within e-banking, greatly enhancing service delivery and customer engagement via coaching, mentoring and collaboration. • Drove adoption of Agile Framework, established all ceremonies/events, executed sprint planning, backlog refinement and cross-training to elevate team productivity and project transparency. • Championed digital transformation initiatives, developing advanced ETL strategies and implementing CI/CD practices, producing KPIs that informed and empowered stakeholder decisions. • Digital Twin Implementation for Cincinnati Children’s Hospital: Developed an ROI forecast calculator that achieved a 33% savings through effective process optimization and technology integration. Crafted 94% improvement for patient bed assignment via command center.
ORACLE/SAP Lead Business Analyst, Project Lead
Consulting • Full-time
Sep 2018 - Jul 2019 • 10 mos
• Enhanced interdepartmental communication and project throughput via mapping intricate SIPOC process flows. Liaison between business users, application service providers, Architects, and developers. • Initiated and led projects that improved clinical interoperability testing, complying with federal mandates and achieving a zero-defect rate.
