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I will rewrite your support replies into online support solutions
About this Gig
Are you a developer or other business that provides their own online support? If so, you likely provide that support in a number of different ways including:
Having a self-help section on your website can significantly reduce the time you spend responding to your customers. But constant deadlines can reduce your ability to think long-term to the point where you are simply sending the same message to customers over and over.
That's where I can help. I will take your hastily written emails, chat logs, comments, and other forms of written communication and rework them into effective support documents. These documents will meet all the criteria for excellent self-help:
Once completed, I will send the finished results in unstyled pure HTML, Microsoft Word, and Adobe PDF formats that you can cut and paste into your website or knowledge base and make available for download.
Give your customers the tools to help themselves, so you can spend that time improving your business! I look forward to working with you.
- Chat
- Forum Postings
- Comment Sections
- Reply Templates
- Help Desk Support Tickets
Having a self-help section on your website can significantly reduce the time you spend responding to your customers. But constant deadlines can reduce your ability to think long-term to the point where you are simply sending the same message to customers over and over.
That's where I can help. I will take your hastily written emails, chat logs, comments, and other forms of written communication and rework them into effective support documents. These documents will meet all the criteria for excellent self-help:
- Specific
- Easy to understand
- Structured
- Error Free
- Active voice
- Self-contained
Once completed, I will send the finished results in unstyled pure HTML, Microsoft Word, and Adobe PDF formats that you can cut and paste into your website or knowledge base and make available for download.
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
FAQ
What format will you use?
The default format will be Problem / Solution, with the Problem written as a defining statement and the Solution as a procedure or explanation depending on how it is used. Other wording or references within the total word limit will be applied as specified in the gig requirements and follow-up.
What style will you use?
The default style guide I will be using is the Microsoft Manual of Style. Other style guides or writing samples will be used as reference if specified in the gig requirements or follow-up.
Will you provide answers to the support questions I send?
No. I will do a limited amount of research to "flesh out" procedure steps and adapt language common to other documentation about the subject matter. However, this gig is about rewording your existing support replies into a self-help accessible format. YOU are the Subject Matter Expert.
Why is the final document much shorter than what I sent?
The goal of self-help documentation is to provide a specific and direct answer to the user's question. I will take your support reply and craft it into a concise procedure or explanation that encapsulates your answer as thoroughly and succinctly as possible.
Can I send you multiple support questions and solutions if they are under the gig word count?
Absolutely, as long as each solution contains all the information the customer needs to solve their problem. Each Problem and Solution will be self-contained, and listed together in one document.
