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tommccarty27

Tom M

@tommccarty27

IT Manager

United Kingdom
English
About me
UK-based IT Manager and former Apple Store Genius specialising in Mac, iPhone and iCloud support. I quickly diagnose and fix issues without jargon or guesswork — from slow Macs and iCloud problems to new device setup and optimisation. ✔ Clear, friendly support ✔ Fast solutions ✔ Remote sessions at your convenience If you’re stuck, I’ll get things working properly again. Feel free to message before booking.... Read more

Skills

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tommccarty27
Tom M
Offline • 
Average response time: 1 hour

See my services

Technical Support
I will fix your mac, iphone or icloud issues remotely
From$35 / projectMore details
Technical Support
I will set up and optimise your mac, iphone or apple ecosystem
From$35 / projectMore details

Work experience

Apple

Various Roles

Apple • Full-time

Mar 2015 - Apr 2022 • 7 yrs 1 mo

Progressed through multiple technical and leadership roles, including Genius and seconded into Lead Genius. Provided expert technical support across Apple’s hardware and software ecosystem. Mentored and trained technical staff, driving service consistency and knowledge sharing. Led customer engagement initiatives, improving satisfaction and retention within high- volume retail environments.