Tony

Lead SaaS Churn Reduction & Voice Support Engineer

RetentionFlow AI • Part-time

Mar 2017 - Aug 2017 • 5 mos

At RetentionFlow, I focused on building automated "Save-the-Customer" systems for subscription platforms. I used n8n to build a complex churn predictor that analyzed usage logs from Segment. I am an n8n expert in building "At-Risk" triggers; if a user's activity dropped by 40%, the system triggered a vapi ai agent to initiate a "Help Call" and sent a personalized WhatsApp Chatbot message with a discount link. I spent significant time "fixing" broken Make.com scenarios that were failing during Stripe subscription renewals. My role required advanced API integration, specifically connecting Intercom and Zoho CRM to create a unified health dashboard in Airtable. I also developed a YouTube automation tool that analyzed user tutorial engagement, pushing insights into a Notion roadmap. I managed the Meta Verification for several SaaS brands to ensure their WhatsApp Business API accounts remained in good standing while handling thousands of daily renewal reminders. Achievement: Built an automated retention ecosystem that reduced monthly churn rates by 20% and increased expansion revenue by 12% through automated behavioral triggers.

Senior Automotive Group CRM & Inventory Architect

AutoSync Enterprise • Freelance

Aug 2016 - Dec 2016 • 4 mos

At AutoSync, I led the technical digital transformation of a 20-location car dealership group. My work centered on building "Lead-to-Showroom" automations using n8n, Make.com, and GoHighLevel. I am an n8n expert in building inventory sync engines that pulled daily data from competitor sites using Clawdbot, pushed into an Airtable dashboard for pricing analysis. I engineered a vapi ai agent that initiated calls to trade-in inquiries within 60 seconds. This agent used Retell AI for condition assessment and booked service appointments into Zoho CRM. I spent considerable time "fixing" broken Make.com scenarios failing due to improper Webhook handling. My technical daily tasks also included managing Meta Verification for the dealerships to ensure their WhatsApp API accounts were verified for service reminders. I also built a YouTube automation engine that took new vehicle listings, used AI to generate walkthrough scripts, and published videos to YouTube with automated SEO. Achievement: Developed an automated lead response system that increased showroom appointment bookings by 50% and resulted in a 25% increase in total vehicle sales across the group.

Senior HR-Tech Recruitment & Sourcing Engineer

TalentSync AI • Full-time

May 2016 - Aug 2016 • 3 mos

At TalentSync, I specialized in the technical automation of the recruitment lifecycle for tech giants. My objective was to build a "Zero-Touch" sourcing funnel using n8n and GoHighLevel. I utilized Clawdbot to scrape LinkedIn, feeding data into an n8n workflow that used AI to rank candidates. I am a Make expert in building the bridge between Greenhouse and Monday.com. I engineered Make.com scenarios that used Webhooks for applications, performed AI agent screening, and triggered a vapi ai agent for a screening call. If the candidate passed, the system booked an interview in Google Calendar and notified the hiring manager via Slack. I spent time "fixing" broken Zapier workflows losing candidate data. I managed the Meta Verification for our clients to ensure their WhatsApp API accounts were not flagged. A major project involved building an n8n youtube automation that used AI to find employer branding videos and scheduled social posts. Achievement: Built an automated recruitment funnel that reduced "Time-to-Hire" by 55% and saved the client $15,000/month in external recruiter fees.