Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your virtual assistant for email, live chat, and customer support
Reliable VA for Customer Support, Social Media, Ecommerce
I’m a Virtual Assistant with 5+ years of experience in,
1. Customer Support (Live Chat, Calls, Emails)
2. eCommerce store management
3. Social Media Support (Facebook, Instagram, TikTok, YouTube, Link...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
Highly Responsive
Known for exceptionally quick replies
About this Gig
Managing emails, live chats, calls, and social media messages takes time and even one delayed response can cost you a valuable customer.
You dont just need a helper; you need a reliable Virtual Assistant who understands customer service and your business goals.
Hi, Im Muhammad, a Professional Multi-Channel Customer Support VA with over 5 years of experience. I provide:
24/7 customer support via live chat, calls, and email
E-commerce support for Shopify, Walmart, Amazon, eBay, WooCommerce, Etsy, and Alipay
(order fulfillment, returns, refunds, and transaction handling)
Social media DM and comment management for Facebook, Instagram, TikTok, YouTube, LinkedIn, and more
FinTech VA support with secure and accurate handling of customer inquiries and financial transactions
I ensure your customers always receive fast, friendly, and professional support.
Tools I use:
Salesforce
Zendesk
Intercom
Gorgias
Jira
Slack
Freshdesk
Various dialers and CRM tools
Brands Ive supported:
Talabat
Shopify
Amazon
Walmart
Foodpanda
Bank of London
How it works:
- Share your goals and preferred tools
- I set up workflows, scripts, and communication processes
- You relax while your customers receive top-qua
Messaging platform:
•
SMS
•
Social media
•
Live chat
Language:
English
•
Urdu
Work model:
Project-based
•
Weekly assistance
•
Monthly retainer
Purpose:
Business
Other Virtual Assistant Services I Offer
FAQ
How do you ensure quick response times?
I actively monitor all channels during assigned hours, ensuring fast, friendly, and accurate replies to your customers.
Do you provide scripts or templates?
Absolutely. I can create professional message scripts for Email, SMS, and chat to match your brand voice and goals.
Can you work in my time zone?
Yes! I’m flexible and can adjust to your preferred time zone for real-time communication support.
What platforms do you support?
I support Email (Gmail, Outlook, CRM), SMS (Klaviyo, Twilio), Social Media (Facebook, Instagram, Twitter), and Live Chat tools (Zendesk, Intercom, Tidio, etc.).
