I will be your virtual assistant for email, live chat, and customer support

Managing emails, live chats, calls, and social media messages takes time and even one delayed response can cost you a valuable customer.

You dont just need a helper; you need a reliable Virtual Assistant who understands customer service and your business goals.

Hi, Im Muhammad, a Professional Multi-Channel Customer Support VA with over 5 years of experience. I provide:

24/7 customer support via live chat, calls, and email

E-commerce support for Shopify, Walmart, Amazon, eBay, WooCommerce, Etsy, and Alipay

(order fulfillment, returns, refunds, and transaction handling)

Social media DM and comment management for Facebook, Instagram, TikTok, YouTube, LinkedIn, and more

FinTech VA support with secure and accurate handling of customer inquiries and financial transactions

I ensure your customers always receive fast, friendly, and professional support.

Tools I use:

Salesforce

Zendesk

Intercom

Gorgias

Jira

Slack

Freshdesk

Various dialers and CRM tools

Brands Ive supported:

Talabat

Shopify

Amazon

Walmart

Foodpanda

Instagram

Bank of London

How it works:

1. Share your goals and preferred tools
2. I set up workflows, scripts, and communication processes
3. You relax while your customers receive top-qua