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Fiverr Pro
English
$
USD
I will provide professional ecommerce customer support
Ecommerce and Client Operations Specialist
I help eCommerce businesses and digital agencies manage clients, projects, sales, and day to day operations. I have hands on experience working with US clients through calls, meetings, email, and chat...
About this Gig
Great customer support is more than answering messages its about making customers feel heard, solving problems quickly, and representing your business professionally.
I have 6+ years of experience working with USA and Canadian clients across customer communication, sales, eCommerce, and digital services. Im comfortable communicating with Western clients through calls, live chat, email, and online meetings.
I can help your business with:
- Email customer support
- Live chat support
- Shopify & eCommerce customer assistance
- Order inquiries and customer follow-ups
- Facebook, Instagram & LinkedIn replies
- Phone support and customer calls
- Complaint handling and issue resolution
- Pre-sale customer questions
- Basic CRM and customer management
- Following your existing scripts, FAQs, and support processes
Whether you need a few hours of support or ongoing assistance, I can adapt to your business, communication style, and workflow.
My focus is simple: professional communication, reliable support, and a better experience for your customers.
Please message me before ordering if you need ongoing, customized, or high volume support.
FAQ
What types of businesses can you support?
I can support eCommerce stores, agencies, service businesses, startups, and other online businesses that need professional customer communication.
Which communication channels can you handle?
I can handle email, live chat, social media messages, phone calls, text messages, WhatsApp, and other customer communication channels depending on your requirements.
Can you work during US or Canadian business hours?
Yes. I can arrange working hours that overlap with US and Canadian time zones. Please message me before ordering to confirm the required schedule
Can you handle Shopify and eCommerce customers?
Yes. I can assist customers with order inquiries, general product questions, follow-ups, complaints, and other non-technical eCommerce support tasks.
Can you follow our existing scripts and customer support guidelines?
Absolutely. I can follow your scripts, FAQs, brand tone, escalation process, and existing customer service procedures.
Do you provide phone support?
Yes. Phone support is available depending on the package or as an additional service. Please contact me first if you require regular calling hours.
Do you offer ongoing customer support?
Yes. If you need daily, weekly, or ongoing support, message me with your required hours, channels, and workload and I can provide a custom offer.
Which support tools can you work with?
I can work with commonly used support and CRM platforms and can quickly learn your existing setup. If your workflow uses a specific tool, please message me before ordering.
