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trentnelson764

Trent Nelson

@trentnelson764

Director Customer Exp and Research

United States
English
About me
Professional Summary Director of Customer Experience at a large e-commerce company, with 9 years in the role leading client and product research initiatives. Over 20 years of combined experience managing teams focused on research and data collection at scale. Deep expertise in client research, product/parts research, and translating customer-experience insight into decisions that hold up under scrutiny. Known for holding data to a strict standard of accuracy and verification rather than volume.... Read more

Skills

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trentnelson764
Trent Nelson
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Prospects List Creation
I will build a verified b2b lead list with emails and phone numbers
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Technical SEO
I will do a technical SEO audit and website audit report
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Work experience

nonda

Director cust Exp & Research

nonda • Full-time

Sep 2017 - Present • 9 yrs 1 mo

Lead client and product research initiatives supporting customer experience strategy Oversee research into product/parts details to inform accurate, decision-ready findings Set and enforce standards for data accuracy and verification across research output Manage teams responsible for research and data collection at scale