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Operation & Reservation
Comfort
Aug 2009 - Sep 2014 • 5 yrs 1 mo
manages booking transactions and coordinates with on-ground teams to ensure seamless service delivery.
Night Auditor
Hilton Hotels & Resorts
Jun 2008 - Dec 2008 • 6 mos
hospitality professional who manages overnight front desk operations while reconciling the day's financial activities.
Front Desk Agent
Hyatt Hotels
Apr 2006 - Mar 2008 • 1 yr 11 mos
serves as the vital first point of contact, managing daily operations in the lobby. They handle guest check-in/check-out, process payments, answer inquiries, and resolve concerns. They bridge the gap between visitors and other departments to ensure a seamless and welcoming experience.