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Trina H
@trina_henry
Expert IT Consultant, Salesforce Solutions and Business Automation Specialist
United States
English
About me
I am a strategic IT leader with 20+ years of experience driving digital transformation and optimizing business applications. Specializing in the Salesforce ecosystem, I help organizations scale by building robust technology roadmaps and managing complex software portfolios.
Whether you need a custom Salesforce configuration, process automation, or expert guidance on SaaS procurement and integrations, I deliver high-impact solutions that align technology with your business goals. Let’s work together to streamline your operations and drive measurable results.
Skills
Trina H
Offline •
See my services
Cloud Management
I will design your salesforce architecture from strategy to execution
Work experience
IT Consultant
Trin • Self-employed
Dec 2025 - Present • 5 mos
Independent consultant providing high-level IT advisory and hands-on technical solutions for growth-stage companies. My recent work includes leading the end-to-end Salesforce implementation for a retail client, incorporating custom architecture, data migration and seamlessly integrating the platform with their e-commerce systems to synchronize customer and financial data. By designing automated workflows, I help clients reduce manual entry and improve lead-to-cash velocity, while providing long-term strategic guidance.
ServiceTitan
Full-time • 6 yrs 8 mos
SR. IT MANAGER, CUSTOMER SUCCESS
Feb 2021 - Oct 2025 • 4 yrs 8 mos
Developed the Post-Sales and Platform Technology Roadmap, aligning application strategy with organizational goals for Customer Success and long-term business growth. Established a future-state system architecture to support high-growth, customer-facing business units across the organization. Led a cross-functional team of Developers, Admins, and Business Systems Analysts (BSAs), providing training and mentorship to cultivate a high-performing technical team. Managed the post-sales SaaS portfolio, overseeing support and integration of key applications like SalesLoft, ChiliPiper, Gong, Docusign, Gainsight, TalkDesk, and Calendy with Salesforce. Collaborated with cross-functional teams to define business and technical needs, conducting gap analysis, risk assessment, and system capability reviews to provide data-driven solution recommendations. Managed vendor relationships, negotiated contract renewals, and oversaw multi-million dollar software budgets; led and engaged in all software assessments, procurement, and implementations. Applied Agile principles and practices to ensure efficient project lifecycle management from initial planning to final delivery, ensuring stakeholder alignment and timeline adherence.
SR. SYSTEMS MANAGER, CUSTOMER ACQUISITION
Jan 2019 - Jan 2021 • 2 yrs
Served as the Salesforce Subject Matter Expert (SME), managing the technical roadmap and support integrations for the Customer Acquisition team (e.g., SalesLoft, ChiliPiper, Gong, Docusign, Seismic). Collaborated with cross-functional teams to ascertain business and technical requirements, providing gap-analysis, risk mitigation, and solution recommendations for new feature/app integrations. Oversaw all data management, maintenance, and migration efforts, developing systems/process documentation and providing data-driven insights through ad-hoc reporting and analytics. Managed vendor relationships, acted as a liaison for external consultants, and participated in software evaluations, procurement, and implementations.
