t
trinityphuong

Trinity N

@trinityphuong

Corporate Trainer

Vietnam
English
About me
🚀 Ex-Meta Trainer | PTE 90 Coach | VA & Support Specialist Hi, I'm Trinity! Promoted to Corporate Trainer at Teleperformance (Meta/Facebook project) within 9 months — Top Trainer, Top Performer. PTE Academic scorer of 90 on my first attempt, including perfect 90s in Speaking, Writing, and Listening. I offer: corporate training, virtual assistance, customer support, English coaching, and PTE preparation - with 7 years of international experience across 4 countries and 60+ cities. Quality, reliability, clear communication. Every time. Let's work together! 📩... Read more

Skills

t
trinityphuong
Trinity N
Offline • 

See my services

Language Lessons
I will help you achieve your pte 90, 79, 65, 58
From$15 / projectMore details
Business
I will train your team like a meta project trainer
From$80 / projectMore details

Work experience

Marriott_International

International Customer Service And Hospitality Experience

Marriott International • Full-time

Nov 2017 - Jul 2025 • 7 yrs 8 mos

Australia • Vietnam • U.S. Luxury Cruise Operations Worked at Woolworths, Gidgee Inn, Kingfisher Bay Resort, Regent Seven Seas Cruise Ship, JW Marriott Emerald Bay Resort. Worked across hospitality, luxury cruise, retail, and customer-facing service environments in Australia, Vietnam, and the U.S., collaborating with multicultural teams from 50+ nationalities and engaging with guests from diverse cultural backgrounds. Highlights: • Worked and travelled across 35+ countries and 60+ cities • Developed strong cross-cultural communication and interpersonal skills through international work environments • Delivered premium guest service • Consistently recognized with Star Performer, Staff of the Month, and guest appreciation awards • Awarded a “Bravo Certificate” by the ship captain for service excellence

Teleperformance

CSS & Trainer

Teleperformance • Full-time

Feb 2021 - Dec 2022 • 1 yr 10 mos

Progression: • Customer Service Specialist → promoted to Trainer after 9 months Responsibilities: • Delivered online and offline training sessions for multicultural trainees and tenured staff from India, Japan, Korea, Philippines, Vietnam, Myanmar, China, and Malaysia (ages 21–50) • Designed structured lesson plans, training materials, mock assessments, and performance improvement frameworks • Provided 1:1 coaching and actionable feedback to improve trainee and tenured staff performance and learning outcomes • Monitored trainee progress and delivered performance reports to training managers and Meta/Facebook stakeholders • Continuously updated training content in line with evolving Meta/Facebook policies, workflows, and operational changes Achievements: • Top trainer of the month • Most favored trainer of the month • Top performer of the quarter

Language_Fluent

English Teacher

Language Fluent • Part-time

Oct 2014 - Nov 2017 • 3 yrs 1 mo

ECOACHING ACADEMY Responsibilities: • Delivered English communication classes for university students from diverse academic backgrounds and proficiency levels • Designed interactive lessons and speaking activities focused on pronunciation, vocabulary, fluency, and real-life communication • Monitored student progress and provided feedback Achievements: • Motivated students to become more confident and actively engaged in English communication and speaking activities