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CRM Automation Specialist
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CRM & Customer Communication Manager
Lofty • Freelance
Apr 2025 - Apr 2025 • 0 mos
Managed CRM automation systems focused on lead nurturing, customer communication, and workflow optimization for service-based businesses. Designed automated follow-up sequences, customer onboarding workflows, and lead tracking systems that helped businesses reduce manual work and maintain consistent communication with prospects. Handled CRM cleanup, contact organization, workflow setup, and automation improvements that increased operational efficiency and customer engagement.