I will provide remote IT technical support and network troubleshooting

Having technical problems that are slowing you down? I'll diagnose the issue, explain it in plain language, and fix it remotely, efficiently, and without the jargon.

I'm an IT professional with close to two years of hands-on experience in technical support, network troubleshooting, and system administration. I currently manage IT independently for a business handling everything from network security to hardware troubleshooting and previously worked helpdesk support for a hybrid workforce, resolving issues within strict response-time expectations.

What I can help with:

Windows, macOS, and Linux troubleshooting

Network connectivity issues (Wi-Fi, DNS, DHCP, VLANs)

Email configuration and troubleshooting (Gmail, Outlook)

Remote desktop setup and support

Printer, peripheral, and general hardware issues

Basic cybersecurity hygiene (password policies, account security)

Active Directory / Windows Server basics (homelab-tested)

I believe good tech support means more than just fixing the problem it means you actually understand what happened and how to avoid it next time. I document every fix clearly so you're never left guessing.