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twelve_arches

Sabrina Schuler

@twelve_arches

CX Designer

United States
English, Spanish
About me
I am a Customer Service Designer dedicated to helping companies retain clientele (B2B-B2C) through intentional journeys and brand identity. As the founder of 12 Arches, I diagnose gaps between brand intention and customer perception to build scalable systems. I specialize in journey mapping, operational strategy, and translating customer feedback into actionable product insights.... Read more

Skills

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twelve_arches
Sabrina Schuler
Offline • 
Average response time: 2 hours

See my services

Business Strategy & Innovation
I will audit customer experience and identify why customers are leaving
From$1,500 / projectMore details

Portfolio

Work experience

Ripple

CX Service Operations Consultant

Ripple • Freelance

May 2022 - Jul 2026 • 4 yrs 2 mos

RippleMatch's promise to employers depends on engaged, confident candidates. Every gap in the candidate experience weakened that promise, creating downstream risk to the platform's core revenue relationship. I built the communications infrastructure, feedback systems, and operational architecture needed to deliver a consistent, scalable candidate experience that protected the platform's value on both sides of the marketplace.