
Brigh
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Botpress chatbot
bright digitals • Self-employed
Feb 2026 - Feb 2026 • 0 mos
Custom AI Chatbot Development with Botpress – E-commerce Customer Support Project Designed and deployed an intelligent, AI-powered chatbot using Botpress for a mid-sized e-commerce client to automate 24/7 customer support and boost engagement. Key Features Delivered: Built conversational flows with visual drag-and-drop builder for natural, multi-turn dialogues Integrated custom knowledge base (RAG-style) from product catalog, FAQs, and website content for accurate, context-aware responses Powered by advanced LLMs (e.g., OpenAI GPT/Claude) for intent recognition, personalized recommendations, and handling complex queries Added multilingual support and human handoff to live agents via integrations Connected channels: Website embed, WhatsApp, Facebook Messenger, Telegram, and Slack Implemented automations: Order status checks, lead capture, abandoned cart recovery, and CRM sync (e.g., via Zapier/API) Business Impact: Reduced support tickets by ~65% and response time from hours to seconds Increased customer satisfaction and conversion rates through proactive, personalized interactions Zero hallucinations ensured via grounded knowledge base and fallback logic Fully scalable, self-hosted/cloud option with no ongoing platform fees Ideal for e-commerce, SaaS, education, or service businesses wanting smart, cost-saving conversational AI. Ready to build your custom Botpress bot—let's automate your customer experience!