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Umair Masood
@umairmasood253
VOIP Engineer, Call Center Service Provider, Customer Service Representative
Pakistan
English
About me
I am Call Center software installer, an expert Call Center Solutions provider and Customer Service Representative serving the market from last 8+ years. If you need Dialer and balance/ VOIP to make calls to any country in order to enhance your business or need someone to take care of your emails, chats, messages and calls, I am the perfect guy that will take care of your requirements.
Skills
Umair Masood
Offline •
Average response time: 21 hours
See my services
Deal Development
I will install and configure vicidial for you
Technical Support
I will configure and provide you with voip balance
Work experience
Voip Engineer
MK-IT Services
Jan 2018 - Present • 8 yrs 4 mos
Key Responsibilities : Design, install, and configure VoIP systems (IP-PBX, softswitches, SIP servers) Manage call routing, dial plans, trunks, and numbering plans Configure and maintain SIP, RTP, SRTP, and related protocols Troubleshoot call quality issues (latency, jitter, packet loss, echo) Monitor VoIP performance and ensure high availability Integrate VoIP systems with CRM, call centers, and billing platforms Implement security measures (firewalls, SBCs, encryption, fraud prevention) Support Asterisk, FreePBX, VICIdial, or similar platforms Coordinate with carriers for SIP trunking and interconnections Perform upgrades, patches, and system backups Provide technical support and documentation
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