
Umais Ahmed
Agile Delivery That Works
Skills

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Work experience
Scrum Master
CEQUENS • Full-time
Jan 2023 - Sep 2025 • 2 yrs 8 mos
● Partnered directly with business stakeholders and end customers to gather, document, and validate business requirements, translating them into clear user stories and acceptance criteria for development teams. ● Conducted requirement workshops and customer interviews to identify pain points, converting findings into prioritized backlog items that increased feature adoption and customer satisfaction. ● Acted as the primary liaison between customers and engineering, ensuring features delivered matched actual business needs, reducing rework and change requests. ● Reduced project completion time by 30% by implementing efficient Scrum processes, leading to significant cost savings, faster time-to-market, and improved overall project delivery. ● Facilitated the Scrum framework, orchestrating sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives to ensure seamless project execution and continuous improvement.
S&P Global
Full-time • 4 yrs 2 mos
Scrum Master
May 2021 - Dec 2022 • 1 yr 7 mos
Led Agile best practices and fostered team cohesion, proactively addressing impediments and productivity hurdles. Served as a dependable resource for the engineering team, providing clarity on tasks, gathering essential assets or requirements, and adeptly managing project changes, ensuring smooth project execution. ● Implemented Agile practices for a new team, resulting in a remarkable 25% increase in team velocity, directly impacting project efficiency and accelerating deliverables. ● Streamlined workflow and communication by skillfully implementing Agile frameworks, leading to improved team efficiency and enhanced project transparency. ● Orchestrated the seamless execution of the Scrum framework, including sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives, ensuring efficient project delivery and continuous improvement. ● Applied agile methodologies with precision, significantly reducing cycle time and achieving target margins, optimizing project timelines, and delivering increased value to stakeholders. ● Maintained a cutting-edge understanding of Scrum methods by actively researching current trends, enabling the application of the latest practices, and ensuring continuous process enhancement.
Business Analyst II
Oct 2018 - May 2021 • 2 yrs 7 mos
● Led direct engagement with business users and customers to elicit requirements, translating complex business needs into structured user stories, epics, and acceptance criteria for cross-functional delivery teams. ● Owned requirement traceability from initial customer ask through to feature delivery, ensuring alignment between business intent and shipped functionality. ● Conducted interviews with key business users to gather vital information on processes and requirements, enabling the development of solutions aligned with business needs. ● Improved customer satisfaction by 15% through effective and transparent communication with stakeholders and customers, fostering stronger relationships and enhancing overall experience. ● Analyzed key business aspects and synthesized results into impactful presentations, providing valuable insights to management for data-driven decision-making and strategic planning. ● Prioritized customer-centric approaches and successfully implemented changes based on feedback, leading to improved business direction and increased customer loyalty. ● Conducted in-depth risk analysis and devised risk mitigation strategies, safeguarding the business from potential disruptions, and minimizing negative impacts. ● Provided expert technical support for analytics and reporting troubleshooting, enhancing data accuracy and reliability.