u
umber_shahzad

Umber Shahzad

@umber_shahzad

Fraud Analyst and Customer Support Specialist

Pakistan
English, Urdu, Hindi, Punjabi
About me
Former fraud team leader on an international fintech account, with 3+ years in fraud analysis, customer support, and team leadership. I help online stores fight chargebacks, catch fraudulent orders, and give their customers fast, professional support. Clear English, detail-focused, and available across US and UK time zones.... Read more

Skills

u
umber_shahzad
Umber Shahzad
Offline • 

See my services

E-Commerce Store Management
I will write chargeback dispute responses and review orders for fraud
From$15 / projectMore details
Customer Support
I will be your chat and email customer support agent
From$25 / projectMore details

Work experience

Mindbridge

Mindbridge

Full-time • 3 yrs 9 mos

Fraud Team Leader (Taptap Send account)

Sep 2023 - Aug 2026 • 2 yrs 11 mos

Worked at Mindbridge (BPO) on the Taptap Send account, an international money transfer app. Progressed from Customer Support (Sep-Dec 2023) to Fraud Analyst (Dec 2023-Jul 2024), Operations Team Leader (Jul 2024-Feb 2025), and Fraud Team Leader (Feb 2025-Aug 2026). Reviewed transactions for fraud, investigated suspicious activity, handled customer chat and email support, led a team of agents, trained new agent batches, and mentored team members on fraud review and support quality.

Customer Support Agent (foodpanda account)

Aug 2022 - Jun 2023 • 10 mos

Worked at Mindbridge (BPO) on the foodpanda account. Handled customer chat and email support, resolving order issues, refunds, and complaints.