Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your ecommerce and food delivery chat and email support agent
Fraud Analyst and Customer Support Specialist
Former fraud team leader on an international fintech account, with 3+ years in fraud analysis, customer support, and team leadership. I help online stores fight chargebacks, catch fraudulent orders, a...
About this Gig
Need reliable chat and email support without hiring full-time staff? I'm a customer support professional with about 4 years of experience, including team leadership, training new agent batches, and mentoring support staff.
What I do:
Answer customer chats and emails quickly, politely, and accurately
Handle order issues, refunds, complaints, and follow-ups
Write ready-to-use reply templates for common questions
Set up FAQs and simple SOPs so your support stays consistent
Experience: At Mindbridge (BPO), I worked on the foodpanda and Taptap Send support accounts, handling high-volume chat and email support in tools like Zendesk, and later leading and training the support team.
Clear written English, available during UK and US business hours. Message me before ordering to discuss your support needs.
Service type:
Non-technical support
Language:
English
•
Urdu
Timezone:
UTC daytime
Support software:
Zendesk
My Portfolio
FAQ
What do you need from me to get started?
Access to your helpdesk or inbox as a team member, your policies (refunds, shipping, returns), and any existing reply templates. I never need your personal password.
Do you work weekends?
Yes, weekend coverage can be arranged. Message me with your schedule before ordering.
Which helpdesk tools do you use?
Mainly Zendesk, and I can quickly learn your helpdesk, such as Freshdesk, Gorgias, or Intercom.
