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umerkhanhq

Umer Khan

@umerkhanhq

Customer Support and Customer Experience Specialist

Pakistan
English, Urdu
About me
I help businesses with customer support, sales, and virtual assistance. I have 10+ years of experience across SaaS and FinTech, handling email, live chat, onboarding, KYC, payments, disputes, refunds, escalations, and account issues. I also have sales experience in prospecting, cold calling, lead qualification, discovery calls, product demos, CRM management, and appointment setting. As a Virtual Assistant, I handle lead research, data entry, CRM updates, website and blog tasks, content publishing, social media, and business support. I bring communication, ownership, and reliable execution.... Read more

Skills

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umerkhanhq
Umer Khan
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer support via chat, email, and phone
From$35 / projectMore details
Outbound Sales (SDR)
I will b2b sales, lead qualification and appointment setting
From$20 / projectMore details

Portfolio

Work experience

Upwork

Tier 2 Technical Support Specialist

Upwork • Full-time

Jan 2024 - Mar 2026 • 2 yrs 2 mos

Provided Tier 2 technical support for a fintech platform, handling escalations related to KYC verification, onboarding/offboarding, payroll deposits, transaction investigations, card activations, and account restrictions. Worked closely with compliance and engineering teams to resolve complex cases while maintaining SLA performance and clear documentation.

Podium

Sales Development Representative

Podium • Full-time

Mar 2023 - Dec 2023 • 9 mos

Prospected and qualified leads for a SaaS customer communication platform used by local businesses. Conducted outbound calls and email campaigns, educated prospects on the product, handled initial qualification, and scheduled demos for Account Executives while maintaining accurate CRM records.

inDriver

Technical Support Specialist – Driver Operations

inDriver • Part-time

Mar 2020 - Dec 2023 • 3 yrs 9 mos

Delivered technical and operational support for driver accounts on a global mobility platform. Resolved issues related to KYC verification, fare disputes, payment problems, backend account updates, and app malfunctions while maintaining high ticket volume and service standards.