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umermalik00

Umer Shahzad

@umermalik00
Pakistan
English, Urdu
About me
E-Commerce Operations professional with 3+ years of hands-on experience managing daily online store operations, order processing, fulfillment, inventory, customer support, and delivery-related issues. Experienced in handling 80+ orders per day, coordinating with suppliers and internal teams, resolving cancellations, returns, refunds, and customer complaints, and maintaining smooth order flow from placement through fulfillment. Skilled in Shopify, order management, Google Sheets/Excel, customer support, and e-commerce operations.... Read more

Skills

u
umermalik00
Umer Shahzad
Offline • 
Average response time: 1 hour

See my services

E-Commerce Store Management
I will upload and optimize products on shopify, woocommerce or ebay
From$10 / projectMore details
E-Commerce Store Management
I will be your shopify virtual assistant for orders, inventory and fulfillment
From$15 / projectMore details

Portfolio

Work experience

Estoretime

E-Commerce Operations Manager | Order Management | Logistics & Fulfillment | Customer Support

Estoretime • Full-time

May 2022 - Feb 2026 • 3 yrs 9 mos

Managed daily e-commerce operations and 80+ orders per day, covering order processing, customer confirmation, booking, fulfillment, dispatch, delivery, returns, refunds, and cancellations. Coordinated directly with courier companies and Shipper Advisor/NCI operations to resolve shipment delays, parcel mishandling, failed deliveries, tracking issues, and other logistics problems. Handled customer complaints and escalations through phone, live chat, and social media, ensuring timely and professional resolution. Coordinated with suppliers, courier partners, sales teams, customer support, and internal departments to maintain smooth order flow and minimize fulfillment issues. Managed inventory updates, product listings, pricing, variants, collections, and Shopify store maintenance. Monitored recurring operational and delivery issues and supported process improvements to reduce repeat problems. Trained and on boarded new team members, supported daily team performance, and developed and maintained SOPs for order processing, customer support, fulfillment, and other e-commerce workflows. Maintained daily operational records and supported reporting related to orders, fulfillment, customer issues, and delivery performance.