
Shaik Sameer
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SUPPORT ENGINEER
KENT ITS • Full-time
Sep 2025 - Present • 9 mos
Support Engineer – KENT ITS I am a dedicated Support Engineer at KENT ITS with hands-on experience in the installation, configuration, monitoring, and maintenance of Intelligent Transportation Systems (ITS). My role involves providing technical support for field devices such as traffic cameras, surveillance systems, network equipment, and associated hardware and software components to ensure uninterrupted system performance. I am responsible for diagnosing and resolving technical faults, performing camera alignment and configuration, handling equipment replacement, and coordinating corrective and preventive maintenance activities. I actively monitor system health, respond to breakdowns and near-miss incidents, and ensure timely restoration of services in compliance with operational and safety standards. In addition to field support, I prepare detailed fault reports, action-taken updates, and maintenance documentation for internal teams and clients. I work closely with project engineers, control room operators, and vendors to troubleshoot complex issues and implement effective solutions. My experience also includes site inspections, traffic equipment commissioning, and adherence to SLA and quality benchmarks. With a strong understanding of ITS infrastructure and a proactive problem-solving approach, I contribute to maintaining reliable traffic management systems and improving overall operational efficiency.