u
usamarehman125

Usama Rehman

@usamarehman125

ECommerce and Customer Support Specialist 5 year plus Experience

Pakistan
English, Urdu
About me
Customer Support & E-Commerce Specialist with 5+ years of real, daily experience. I manage Amazon Seller Central, Shopify, eBay, Etsy, TikTok Shop & B&Q stores professionally — this is my full-time job, not theory. ✅ E-Commerce: listings, orders, disputes & review removal ✅ Customer Support: email, chat & ticket handling ✅ Data Entry: Excel, Google Sheets & web research ✅ Virtual Assistant: inbox, admin & reporting Fluent English. Fast replies. 100% confidential. Message me before ordering — let's make sure I'm the right fit!... Read more

Skills

u
usamarehman125
Usama Rehman
Offline • 

See my services

Customer Support
I will provide professional email and chat customer support
From$30 / projectMore details
Copy Paste
I will do data entry, copy paste, spreadsheet work and web research
From$5 / projectMore details

Work experience

Customer Support Representative & E-Commerce Operations Specialist

Framed Fotos • Full-time

Oct 2021 - Present • 4 yrs 9 mos

• Managed end-to-end customer support via email and ticketing systems, handling 100+ queries daily with professional and timely responses • Operated and maintained eBay, Etsy, B&Q, Tiktok Shop, Amazon Seller Central accounts including order posting, and inventory updates • Resolved customer complaints, removed negative reviews, and handled return & refund requests to maintain seller reputation • Managed dispute resolution, guarantee claim cases, and escalated issues to ensure full customer satisfaction • Generated daily and weekly performance reports to track support metrics and order activity • Coordinated with internal teams to ensure smooth order fulfillment and accurate data entry across all platforms • Maintained 100% professionalism in all written communications with English-speaking clients