I will support your business with my experience in customer satisfaction field

Usf A

Egypt

I speak English, Arabic

Customer Service Representative

I exhibit advanced problem-solving skills and comprehensive product knowledge in a retail sales environment. I am proficient in resolving customer inquiries and contributing to sales increases. I appl...
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About this Gig

I am a Tier 2 Technical Support Specialist with proven experience in both customer service and technical troubleshooting. Ive worked with leading companies like Alorica and Concentrix, where I was promoted for outstanding performance and recognized as a top achiever.

What I offer:

  • Advanced technical troubleshooting (hardware/software, connectivity, multi-device support)
  • Customer service excellence with strong communication and problem-solving skills
  • CRM expertise (Oracle Service Cloud, Salesforce, Zendesk)
  • Training & guidance for teams or individuals (certified Train the Trainer)
  • Clear, empathetic communication in both English and Arabic

I combine technical know-how with customer-first service, ensuring fast resolutions and a smooth experience for every client.

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Social media platform:

Facebook

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Twitter

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Instagram

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LinkedIn

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TikTok

+3 more

Service type:

Technical support

Language:

Arabic

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English

Timezone:

24/7

Support software:

Zoho Desk

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Zendesk

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Salesforce

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Liveagent

Knowledge base software:

Document 360

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Freshdesk

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Freshservice

+2 more

My Portfolio

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