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$
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I will develop a custom IT service desk helpdesk solution and ticketing system


Muhammad R
About this gig
Need a professional Service Desk or IT Ticketing Web Application for your business?
I can develop a secure, responsive, and user-friendly solution tailored to your workflow.
I build complete Service Desk systems using Angular, ASP.NET Core/.NET, and Microsoft SQL Server, with clean architecture and scalable code.
Features can include:
- Ticket creation, tracking, editing, and history
- Service Catalog, Categories, and Services
- Roles and permission-based access
- Team and Agent assignment
- Priority, Status, Impact, and Urgency management
- SLA tracking and monitoring
- Comments and file attachments
- Email-to-Ticket automation
- Notifications and automated workflows
- Advanced search and filters
- Dashboards and reports
- User and Agent management
- Secure authentication and APIs
- Responsive design for desktop and mobile
Why Choose Me:
I focus on practical business requirements, reliable functionality, security, performance, and maintainable source code.
Customer satisfaction is my priority. Clear communication helps deliver high-quality results. If you need a reliable developer to turn your ideas into a professional, dependable product, I am here to help.
Get to know Muhammad R
Muhammad R
Dynamic Web Application Developer
- FromPakistan
- Member sinceAug 2026
- Avg. response time1 hour
Languages
Urdu, English
I'm a Full Stack Web Application Developer with over 12 years of experience building practical, reliable, and user-friendly business applications. I work with Angular, ASP.NET Core/.NET, PHP, Laravel, SQL Server, MySQL, JavaScript, HTML, CSS, and Bootstrap. I have developed Service Desk solutions, ERP systems, intranet portals, inventory and asset management systems, approval workflows, dashboards, and automation tools. I focus on understanding real business needs and turning them into secure, scalable, and easy-to-use software.

