
Usman A
Professional Taxi Dispatcher and Customer Support
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Portfolio
Work experience
Customer Support
ASA • Full-time
Nov 2019 - Dec 2025 • 6 yrs 1 mo
Transportation Operations & Dispatch Coordinator Experienced transportation and dispatch professional with hands-on experience in taxi operations, school transport coordination, driver management, customer service, and business support. Skilled in handling bookings, dispatching drivers, managing customer enquiries, onboarding drivers, collecting compliance documents, coordinating school and social transport contracts, and supporting daily transport operations remotely. Experienced in dealing with high call volumes, operational problem-solving, driver communication, and maintaining smooth day-to-day transport services. Also involved in business development, client communication, and administrative support for transport companies.