M Usman

Ebay Assistant

Upwork • Part-time

Mar 2026 - Present • 4 mos

Provided end-to-end virtual assistance to international eBay sellers, supporting the growth and day-to-day operations of their e-commerce businesses across global marketplaces. Key responsibilities included: • Product Research & Listing Optimization: Conducted in-depth product research and created SEO-optimized listings with compelling titles, descriptions, and competitive pricing to maximize visibility and conversion rates. • Order & Inventory Management: Monitored stock levels, coordinated order fulfillment, and ensured timely dispatch to international buyers across multiple regions. • Customer Support: Managed buyer communications professionally, resolved disputes, handled returns and refunds, and maintained a high seller feedback rating. • Competitor Analysis: Analyzed market trends and competitor pricing strategies to identify opportunities and keep listings competitive within the global eBay marketplace. • Performance Monitoring: Tracked key metrics including sales performance, click-through rates, and seller account health, providing regular reports and actionable insights to clients. • Cross-Border Trade Support: Assisted clients with international shipping logistics, customs documentation guidance, and multi-currency pricing strategies.