Mani

Operations Manager

Real Estate Specialists • Full-time

Jan 2019 - Present • 7 yrs 5 mos

I have over 10 years of professional experience in customer service, operations management, property management support, and administrative services. Throughout my career, I have worked with both local and international organizations, including telecommunications companies such as Mobilink, Jazz, and PTCL, as well as UK-based property and homelessness support services. As an Operations Manager for a UK-based call center, I managed teams, monitored performance, handled client communications, prepared reports, and ensured service delivery standards were consistently met. I have extensive experience working with UK local councils, managing homelessness cases, maintaining records, and utilizing systems such as Domus and various management portals. Key Achievements: Successfully managed and supervised customer service and operations teams. Developed expertise in UK property management support, maintenance reporting, and tenant communication. Produced detailed maintenance and inspection reports for rental properties. Maintained high standards of customer satisfaction through effective communication and problem-solving. Trained and supported team members to improve productivity and service quality. Built strong skills in Microsoft Office, data management, reporting, and administrative support. Gained extensive experience in handling complex client cases while meeting strict deadlines and performance targets. My combination of operational management, customer service excellence, property management support, and administrative expertise allows me to deliver reliable, professional, and results-driven services to clients worldwide.