Usman Hassan

@usmanhassan447

Online Chat Operator

Pakistan
English
About me
I am primarily responsible for providing real-time support, answering inquiries and resolving issues via text-based chat platforms. My duties are centered on efficiency, communication and maintaining a positive brand image.... Read more

Skills

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usmanhassan447
Usman Hassan
Offline • 

See my services

Customer Support
I will be your responsible live chat operator
From$5 / projectMore details
Data Typing
I will do data entry work for you
From$20 / projectMore details

Portfolio

Work experience

Live Chat Operator

Network Solutions • Full-time

Mar 2012 - Present • 14 yrs 2 mos

I provide real-time customer support, answering inquiries, troubleshooting issues, and guiding users through products or services via website/app messaging. Responsibilities include managing multiple simultaneous chats, maintaining high-speed, professional, and empathetic communication, and documenting interactions. Key Responsibilities and Duties: Customer Support: Responding promptly to inquiries, troubleshooting problems, and resolving issues to ensure high customer satisfaction. Multi-tasking: Handling multiple chat conversations simultaneously while maintaining accuracy. Product/Service Knowledge: Maintaining up-to-date knowledge of company policies and products to provide accurate information.