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usmanijaz456

Usman Ijaz

@usmanijaz456

Virtual Assistant, Business Reporting And Training Material Expert

Pakistan
English
About me
I'm a Training & Operations Leader with 4+ years of experience in the BPO industry. I bring real workplace experience to every project — not just technical skills. The reports I build are the kind I've used to present to management. The training decks I design are the kind I've delivered in actual workshops. And the admin and operations support I offer comes from years of handling scheduling, coordination, reporting, and client communication professionally. If you need something done right and on time, I'm your person.... Read more

Skills

u
usmanijaz456
Usman Ijaz
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will be your reliable virtual assistant for admin operations and reporting tasks
From$10 / projectMore details
Data Formatting
I will create professional excel reports and dashboards for your business
From$15 / projectMore details

Work experience

Ibex_

Lead Supervisor - Training & Development

Ibex • Full-time

May 2022 - Present • 4 yrs 2 mos

Over 4 years at Ibex, progressing from Customer Service Representative to Lead Supervisor in Training & Development. Played a key role in launching the FedEx US Voice and FedEx EU campaigns, built the training function for Western Union Tech Support from the ground up. Experience spans training delivery, QA evaluations, performance coaching, workforce scheduling, and cross-department reporting. Recognized as Trainer of the Quarter by Western Union and received multiple Best Performer awards from Ibex.