
Utpreksha
typist
Skills

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Work experience
computer operator
Quess Corp Limited • Full-time
Mar 2023 - Jan 2025 • 1 yr 10 mos
Operated CRM software to log, track, and resolve customer queries and service requests, ensuring timely and accurate follow-up. ● Drafted formal compliance and response letters addressing customer complaints, maintaining a professional and solution-oriented tone. ● Maintained accurate digital and physical records using MS Office (Word, Excel) for reporting and documentation. ● Coordinated with internal departments to escalate and resolve complex customer issues within defined timelines. ● Applied Steno & Typing skills for fast, accurate transcription of official correspondence and reports. ● Ensured data confidentiality and accuracy while processing customer and office records.