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vabehindsuccess

Gerlyn S

@vabehindsuccess

GVA Admin, CRM and Customer Support

Philippines
English, Tagalog
About me
I’m a proactive General Virtual Assistant with 4+ years of BPO leadership experience in customer service, operations, and administration. I help busy business owners save time, stay organized, and keep things running smoothly. I can assist with email & calendar management, CRM, data entry, research, customer support, social media, funnels, lead magnets, and more. I’m skilled in GoHighLevel, HubSpot, Salesforce, Canva, and Notion. ✨ I don’t just follow instructions—I take initiative, solve problems, and make your workload lighter. Let’s get things done!... Read more

Skills

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vabehindsuccess
Gerlyn S
Offline • 
Average response time: 1 hour

See my services

Podcast Cover Art
I will design a stunning podcast cover and audiogram
From$15 / projectMore details
Digital Marketing Strategy
I will create a high converting lead magnet and funnel
From$50 / projectMore details

Portfolio

Work experience

Teleperformance

Operations Supervisor

Teleperformance • Full-time

Jul 2022 - Jul 2026 • 4 yrs

Managed daily operations for both voice and chat channels, ensuring smooth workflows and efficient day-to-day operations. Handled customer escalations and internal communications while coordinating schedules, calendars, and task priorities. Conducted coaching sessions and performance reviews to improve employee performance and customer satisfaction. Monitored KPIs and team performance to consistently meet productivity and operational goals.

Insurance

Financial Advisor

Insurance • Part-time

Apr 2025 - Jan 2026 • 9 mos

Worked in Prulife UK. Generated and managed leads by maintaining pipelines and following up with prospective clients to support business growth. Provided personalized financial guidance and recommendations based on clients’ needs, goals, and financial situations. Coordinated appointments, follow-ups, and schedules while maintaining strong client relationships through timely and professional communication.

Teleperformance

Customer Service Representative

Teleperformance • Full-time

Jul 2018 - Aug 2022 • 4 yrs 1 mo

Handled customer inquiries and concerns through chat and email, providing professional and timely assistance. Processed orders, refunds, cancellations, and rebates while assisting customers with basic product troubleshooting. Maintained accurate documentation of customer interactions to ensure proper tracking and seamless follow-up.