Cherry P

E-commerce Owner

Etsy • Freelance

Jun 2023 - Present • 3 yrs 4 mos

I manage my own Etsy shop, VBArts2022, where I handle the day-to-day operations of an online store, including: •Managing Etsy listings, product descriptions, images, pricing, and promotions •Creating and selling digital products, templates, AI storybook products, and physical products via Printify. •Handling customer inquiries and order-related support •Creating marketing content for social media and promoting products across different platforms •Monitoring shop performance, sales, and customer feedback •Using Canva and AI tools such as ChatGPT to create and improve product content •Managing the overall workflow of an online business from product creation to customer service Etsy experience: 3 years | 137 sales | 4.7-star shop rating This hands-on experience has helped me understand the practical side of e-commerce and how to support business owners with their daily online operations.

Business Shop Owner

Self employed / Freelance • Self-employed

Mar 2014 - Present • 12 yrs 7 mos

• Manage day-to-day business operations, including product listings, orders, inventory, fulfillment, shipping, returns, and customer support. • Organize customer requests, order information, records, and follow-ups to ensure timely and accurate completion. • Maintain organized product, customer, and order documentation and spreadsheets for accurate record-keeping. • Coordinate customized product and printing orders from inquiry through fulfillment while managing multiple requests and deadlines. • Create and publish social media content and promotions while coordinating customer communication and online orders.

Lead Generation Specialist

Sphere Website • Part-time

Oct 2023 - Nov 2023 • 1 mo

• Identified and engaged prospective clients through Facebook organic lead generation and targeted outreach. • Built and maintained lead lists and databases through accurate data entry and organized contact information. • Executed Facebook DM outreach and lead qualification to generate potential business opportunities and support follow-ups.