Valentina A

English Tutor & Citizenship Preparation Instructor

Self • Self-employed

Mar 2018 - Present • 8 yrs 7 mos

English Tutor & Citizenship Preparation Instructor * Provide personalized English lessons for adult learners at beginner and intermediate levels. * Teach practical English for everyday communication, including speaking, pronunciation, grammar, vocabulary, reading, and writing. * Create customized lessons and visual learning materials based on each student’s goals and learning pace. * Help students build confidence in speaking English through conversation practice and real-life scenarios. * Prepare students for U.S. citizenship interviews, including English reading, writing, speaking, and civics practice. * Conduct mock citizenship interviews to help students become familiar with the interview format and improve their responses. * Teach the 100/128 USCIS civics questions through structured lessons, repetition, quizzes, and personalized study materials. * Adapt teaching methods to students with limited English proficiency and different learning styles. * Track student progress and adjust lesson plans according to individual strengths and areas for improvement. Key Achievement: Developed structured, personalized learning programs combining English language instruction with U.S. citizenship interview and civics preparation for adult learners.

Customer Operations Representative

RPMGlobal • Full-time

Oct 2020 - May 2025 • 4 yrs 7 mos

RPM Freight Systems | Logistics & Operations Specialist October 2020 – May 2025 * Managed end-to-end shipment tracking and coordination for freight moving across the U.S., Canada, and Mexico. * Coordinated communication between drivers, carriers, customers, and internal teams to ensure timely and accurate shipment updates. * Managed freight claims involving property damage and injuries, coordinating with insurance companies and involved parties. * Developed and improved SOPs and operational procedures to standardize processes and improve team efficiency. * Trained new team members on claims management, customer operations, documentation, and company procedures. * Supported cross-border freight operations between the U.S., Canada, and Mexico, including bonded carriers and customs-related documentation. * Reviewed and managed documents such as BOLs, PODs, CFDIs, DODAs, Carta Porte, and other shipment documentation. * Monitored carrier performance, shipment status, documentation, and operational compliance. * Worked with clients and internal teams to identify process improvements and provide practical logistics solutions. * Prepared freight quotes and supported sales and operations teams with customer requirements. * Used platforms including NetSuite, Salesforce, and Casepeer to manage operational information, claims, customer records, and documentation. * Handled multiple logistics processes simultaneously while maintaining accuracy, organization, and clear communication with international stakeholders. Key Achievement: Progressed through multiple roles over nearly five years, moving from Track & Trace Coordinator to Claims Administrator and eventually Cross-Border Customer Operations Representative, gaining extensive experience in U.S., Canadian, and Mexican logistics operations.