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English
$
USD
Valeria B.
@valeriarb
Customer service manager for online sellers
Italy
English, French, Italian
About me
I help online sellers with the customer messages that cost money when they go wrong: chargebacks, refund requests and complaints.
I can write the reply to one difficult case, or take over your customer service part time.
Behind this: 10 years of technical support for Acer in France, 5 years of ecommerce support on Amazon, and customer care for a managed WordPress company and an online education programme. My replies are short and built on facts you can prove, and I'll tell you when something isn't working.
I work in English, French and Italian.
Skills
Valeria B.
Offline •
See my services
Customer Success
I will manage your ecommerce customer service and support
E-Commerce Store Management
I will write your chargeback responses for amazon and other platforms
Work experience
Customer Care Manager
Company • Self-employed
Mar 2021 - Present • 5 yrs 8 mos
5 years with a managed WordPress company: tickets, then quality reviews with a 10-point scorecard, coaching the technicians and escalations. An online education programme: renewals, payment reminders and difficult cases
Ecommerce customer Support
Ecommerce • Freelance
Jun 2020 - Dec 2025 • 5 yrs 6 mos
Customer support for an ecommerce seller on Amazon Europe: returns, refunds and chargebacks. Most chargebacks went our way, some didn't.
Technical Support
Acer • Full-time
Oct 2008 - Nov 2018 • 10 yrs 1 mo
First line and back office. Acer, France, 10 years. Phone technical support for Acer customers in France.
4 Reviews
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1-4 out of 4 Reviews
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