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varijakalapur

Varija K

@varijakalapur

Customer Success Manager , Customer Support

India
English, Hindi, Kannada
About me
I am a Customer Success professional with over 11 years of experience in Application and Production Support. I specialize in helping SaaS teams improve customer onboarding, product adoption, and stakeholder management through technical expertise and clear communication. My background includes incident management, root cause analysis, and simplifying complex technical concepts to ensure reliable application performance and positive customer experiences.... Read more

Skills

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varijakalapur
Varija K
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will help you build customer success and onboarding strategies for your saas
From$15 / projectMore details

Work experience

Exto

Support Head

Exto • Full-time

Jan 2022 - Aug 2022 • 7 mos

I’m an experienced IT and Application Support professional with 11+ years of experience working with customers, resolving complex issues, managing escalations, and improving support processes. I’m now offering Customer Success services focused on helping SaaS and startup businesses improve customer onboarding, engagement, adoption, and retention. The services I’m looking for to provide include: * Customer onboarding plans and checklists * Customer Success Plans * QBR templates and presentations * Customer Health Score frameworks * Customer journey mapping * Churn and risk analysis * Customer communication templates * S upport and escalation processes * SOPs and knowledge base documentation My goal is to help businesses create a smoother customer experience and build simple, practical processes that help customers realize value from their products.