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veldasaraswaty

Velda Saraswaty

@veldasaraswaty

Management Support, Hospitality and Operations

Indonesia
Indonesian, English
About me
Hospitality and operations professional with 7+ years of experience supporting management teams, handling coordination, communication, training and increasing customer satisfaction in luxury hospitality, corporate (finance technology), and international event environments.... Read more

Skills

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veldasaraswaty
Velda Saraswaty
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will provide professional administrative virtual assistance
From$25 / projectMore details

Work experience

Exness

Exness

Full-time • 2 yrs

Regional Operational Trainer

Feb 2023 - Mar 2024 • 1 yr 1 mo

Prepared training materials, documentation, and schedules for management use while coordinating training sessions, timelines, and stakeholders across teams. Communicated clearly with internal and external parties in a structured environment, assessed training needs through surveys, interviews, and consultations between managers and employees, and introduced workflow processes and work tools to new team members to support smooth onboarding and daily operations.

Customer Support Executive

Mar 2022 - Feb 2023 • 11 mos

Handled sensitive customer cases with discretion and accuracy while maintaining records and follow-ups using Salesforce. Coordinated with internal teams to resolve issues efficiently through multiple communication channels, including chat, email, and telephone, ensuring timely and professional customer support.