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veridicops

Aditya J

@veridicops

Associate Escalation Specialist

India
English, Bengali, Hindi
About me
I am an insurance professional with experience in the US and UK insurance domains, specializing in policy administration, claims processing, and risk assessment. I have a proven ability to handle end-to-end processes and resolve complex escalations while delivering high-accuracy results in fast-paced environments.... Read more

Skills

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veridicops
Aditya J
Offline • 

See my services

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I will offer affordable outsourcing and admin work
From$20 / projectMore details

Work experience

Tech_Mahindra

Tech Mahindra

Full-time • 7 mos

Associate (Escalation Specialist)

Nov 2025 - Mar 2026 • 4 mos

Handling e-commerce return process escalations at the L2 Escalation Desk. Expertise in identifying product condition discrepancies, validating return requests, and providing timely solutions. Collaborating with cross-functional teams to resolve complex issues, improve processes, and enhance customer satisfaction while achieving high accuracy rates.

Customer Service Associate

Feb 2025 - May 2025 • 3 mos

Provided frontline L1 primary call support to customers, addressing queries and resolving issues related to orders, returns, and product information. Effectively handled customer concerns and managed the escalation of complex issues to the L2 team as needed to ensure resolution.