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Fiverr Pro
English
$
USD
I will be your ecommerce customer support assistant
Customer Care Analyst
I am a Customer Care Analyst with extensive experience in customer relationship management and data analysis. I specialize in providing support for financial products, managing chargeback solutions, a...
About this Gig
Welcome to your e-commerce support solution
Are you spending too much time answering customer emails and tickets instead of growing your online store? Let me handle it! I provide reliable, detail-oriented support to keep your buyers happy.
What I Do:
- Inbox & Ticket Management: Fast, polite responses via email or help desks (Zendesk, Freshdesk).
- Live Chat & Social Media: Real-time engagement and professional message replies.
- Dispute Resolution: Handling returns, claims, and delivery issues smoothly.
Tools: Zendesk, Freshdesk, Confluence, Excel & Google Sheets.
Why Choose Me?
- Clear, prompt communication.
- Strong focus on customer satisfaction and brand loyalty.
- Proactive and organized approach.
Lets keep your customers smiling and your operations running smoothly. Place your order now or message me to get started!
Social media platform:
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Other
Service type:
Non-technical support
Language:
Spanish
Timezone:
UTC nighttime
Support software:
Freshdesk
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Zendesk
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Other
Knowledge base software:
Confluence
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Other
FAQ
What platforms and helpdesks do you work with?
I have hands-on experience working with industry standards like Zendesk, Freshdesk, Confluence, and managing orders via Excel and Google Sheets.
What do you need from me to get started?
Once you place the order, I will need temporary login credentials or access to your support platform/store channels, along with a brief guide or FAQs about your products or store policies.
