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Vicky H
@vicky_hui
Senior CX Systems Architect with over 12 Yrs Operations and Zendesk Automation
Hong Kong
English, Chinese
About me
Hi! I’m Vicky, a CX Systems Architect with 12+ years of senior leadership experience managing enterprise customer operations, retail escalations, and multi-brand service delivery.
I specialize in custom Google Workspace web apps and Zendesk API integrations:
• Multi-Store Zendesk Escalation Portals
• Executive After-Sales Analytics (SLA, FCR, YoY)
• Google Workspace CRMs with Custom HTML Forms
• Offloading Zendesk Attachments to Google Drive
Save thousands on SaaS fees with turnkey, private solutions. Let's connect!
Skills
Vicky H
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CRM & ERP Development
I will build a custom CRM with google sheets and apps script
