Victoria A
Digital Client Journey Specialist
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Work experience
Digital Client Journey Specialist Freelance | 2024 – Present
Self Employed • Freelance
Jul 2026 - Present • 0 mos
Digital Client Journey Specialist Freelance | Remote | 2024 – Present I specialize in designing and optimizing digital client journeys that help service-based businesses attract, engage, and convert more customers. I create strategic Wix and WordPress websites, integrate AI-powered automation systems, and develop email marketing solutions that improve customer experiences and business growth. My work focuses on understanding customer behavior, improving website conversion paths, setting up lead capture systems, building CRM workflows, and creating automated follow-up processes that help businesses nurture leads and maintain strong client relationships. Through a combination of website strategy, user experience design, automation, and email marketing, I help businesses create seamless digital experiences that guide potential customers from their first interaction to becoming loyal clients. Key Responsibilities & Achievements: Designed conversion-focused Wix and WordPress websites tailored to business goals and customer needs. Created digital client journeys that improve lead generation and customer engagement. Set up CRM systems, lead capture forms, appointment booking workflows, and automated follow-up sequences. Developed email marketing campaigns and automation strategies to nurture leads and increase customer retention. Implemented AI automation solutions to improve business efficiency and client communication. Collaborated with business owners to identify challenges and create customized digital solutions.