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Ahmed M
@victorysync
Founder and CEO at Victory Sync
United States
English, Arabic
About me
Victory Sync LLC delivers 24/7 customer support, sales, and back-office outsourcing that cuts costs by up to 60% while boosting customer satisfaction. We combine skilled agents, AI-powered tools, and proven CX strategies to help U.S. businesses scale efficiently. From inbound/outbound calls to lead generation and CRM management, we provide seamless, results-driven service tailored to your industry.
Skills
Ahmed M
Offline •
Average response time: 1 hour
See my services
Lead Generation
I will inbound and outbound call center support customer service and lead generation
Customer Support
I will manage omnichannel customer support phone text email and chat
Portfolio
Work experience
Founder/CEO
VictorySync LLC • Full-time
Jan 2023 - Present • 3 yrs 4 mos
Oversee full-spectrum inbound and outbound call center operations, integrating AI-driven tools and CRM platforms to optimize customer experience and sales performance. Manage a blended 24/7 team delivering voice, email, and chat support for U.S.-based SMBs. Implemented intelligent call routing, real-time agent assist, and automated after-call summaries to improve first contact resolution by 27% and reduce average handle time by 18%. Key achievements: Deployed AI automation for appointment setting, lead qualification, and sentiment analysis. Managed multi-channel CRM integrations (Salesforce, HubSpot, Zoho) for seamless data flow. Led outreach campaigns averaging 500+ weekly cold emails and 100+ LinkedIn connections. Designed KPI dashboards for QA, SLA, and agent productivity tracking. Achieved 93% cost savings for clients compared to U.S. staffing while maintaining service quality scores above 90%.
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