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Vijay Kaithwas
@vijay_kaithwas
Operations Reporting and SOP Documentation Specialist
India
English, Hindi
About me
Operations and business process professional with extensive experience in SOP documentation, process documentation, KPI reporting, operational dashboards, workflow improvement, and business reporting. I help businesses create clear, professional documentation, reporting systems, and operational processes that improve efficiency and consistency. Services include SOP creation, workflow mapping, KPI reporting, dashboard development, operational reporting, and process improvement. Focused on delivering accurate, business-ready solutions tailored to client needs.
Skills
Vijay Kaithwas
Offline •
See my services
Business Efficiency & Automation
I will create professional sops, process documentation , workflow procedures
Business Efficiency & Automation
I will build professional excel KPI dashboards and automated reports
Work experience
Senior Operations Manager
Freelancer.com • Full-time
Apr 2005 - Oct 2023 • 18 yrs 6 mos
Led large-scale customer support and business operations teams across voice and chat channels. Managed KPI reporting, SLA performance, process documentation, workflow improvement, operational dashboards, compliance programs, and business process optimization. Created SOPs, reporting frameworks, performance tracking systems, and operational governance processes to improve visibility, efficiency, and business performance.
