
Vikas
CATIA CAD Modeler, Mechanical Design, Choreographer, Speechwriter, Life Coach
Skills

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Work experience
Senior Associate Consultant, B2B Role
Infosys • Full-time
Nov 2025 - Present • 9 mos
• Completed extensive technical upskilling through Infosys Lex and self-paced learning. • Earned certifications in AWS Cloud Practitioner, Microsoft Azure AZ-900, Python Programming Concepts, Generative AI Fundamentals, Cloud Computing Fundamentals, and ITIL 4 Foundation. • Strengthened knowledge of cloud infrastructure, automation, DevOps fundamentals, IT service management, and Python programming. • Built technical capabilities in Linux, Docker, CI/CD, Infrastructure as Code, and cloud deployment through structured learning and practical labs. • Prepared for cloud infrastructure and technical delivery roles by completing hands-on implementation exercises.
NetApp Technical Support Engineer
NetApp • Full-time
Aug 2022 - Sep 2025 • 3 yrs 1 mo
• Employee of the quarter Q1, FY24 • Effective customer support across the world. • Regularly took training sessions over technical topics. • Team management and guiding through case flow. • Hardware Data storage and NAS infrastructure. • Healthy knowledge of controllers, storage devices and connectivity with the switches.
Customer Service Support
Teleperformance • Full-time
Nov 2021 - Aug 2022 • 9 mos
• Samsung Presales Process (America hours) • Instacart Shopper Process (America hours) • Chat support • Shopper support to American Clients • Senior support