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Fiverr Pro
English
$
USD
I will analyze support tickets and identify issues
About this Gig
Are you receiving repeated customer complaints but dont know the root cause?
I will analyze your customer support tickets and help you identify recurring issues, patterns, and system gaps so you can improve your product and reduce support volume.
What I will do:
- Analyze your support tickets (Zendesk, Excel, CSV, etc.)
- Identify recurring issues and trends
- Group and categorize problems
- Highlight root causes
- Provide clear, actionable recommendations
What youll get:
- Organized report (Excel or PDF)
- Summary of key findings
- Actionable insights to improve your product or process
My experience:
Ive helped reduce recurring support issues by 85% by analyzing ticket trends and aligning findings with product improvements.
If youre scaling your business or struggling with repeated issues, I can help you turn your support data into real insights.
Lets fix the root problemnot just the symptoms.
My Portfolio
FAQ
What format should I provide my support ticket data in?
CSV or Excel export is preferred. You can export from tools like Zendesk, Freshdesk, Jira, or similar platforms.
What will I receive after the analysis?
You'll receive a clear report (Excel or PDF) with categorized issues, key patterns, root causes, and actionable recommendations (based on your package).
Do you need access to my support tool?
No. An exported file is sufficient. If needed, I may ask a few clarifying questions to ensure accuracy.
Is the live consultation required?
It's optional. Most insights are delivered in a detail report. We can schedule a call if you want clarification.
What if I have more than one question?
Each package includes 1 question. Additional can be added as an extra.
