Somtochukwu A.

Medical Administrative & Billing Coordinator

Accident & Injury Center of LoDo • Freelance

May 2025 - Present • 1 yr

✅ Optimised AI virtual reception systems improved call resolution accuracy, reducing repeat patient inquiries by 50%. ✅ Prepared patient clinical notes and encounter documentation, supporting accurate billing and claim submissions, reducing documentation-related claim issues by 40%. ✅ Submitted and followed up on insurance claims, accelerating reimbursement timelines, and reducing outstanding claims backlog by 30%. ✅ Scheduled patient appointments and managed provider calendars, improving clinic workflow efficiency and reducing scheduling conflicts by 25%. ✅ Coordinated clinic phone number porting between carriers, ensuring uninterrupted patient communication and achieving 100% service continuity. ✅ Maintained patient records and billing data, ensuring compliance and confidentiality, with zero data or privacy incidents.

Administrative Assistant

Nuns Eye Centre • Full-time

Jul 2021 - Dec 2025 • 4 yrs 5 mos

✅ Coordinated appointments and follow-up reminders for HMO enrollees, boosting patient attendance by 25%. ✅ Digitised and indexed patient records and service reports, shortening file retrieval time from 5 minutes to under 20 seconds. ✅ Managed the onboarding and contract execution for over 20 providers, tripling the facility’s HMO partnerships within one year and increasing monthly visits from HMO enrollees by 300%. ✅ Developed Excel spreadsheets and automated reporting tools with VBA to track HMO claims, reducing manual work by 60%. ✅ Monitored deadlines for HMO claims submission and payment, improving reimbursement accuracy and timeliness by 90%.