I will manage your online course cohort operations, students and community
Operations support Document checking Supplier followup Backoffice admin
About this Gig
You built the program. Now you are also the reminder system, the attendance sheet and the helpdesk.
Most people in this space will set up your Skool or Kajabi. Almost nobody will run the cohort once it is live and that is the part that repeats every single week.
I ran operations for a test-prep centre: a team of assistants, class allocation, student progress tracking, and first-line support before anything reached the teachers.
Each week I handle:
- Student inbox: I answer the questions that do not need you, and bring you only the ones that do
- Session logistics calendar invites, reminders, links, recordings posted
- Attendance and progress tracking, with the names who are quietly falling behind flagged early
- Materials workbooks, homework and replays out on time
- A weekly report: who showed, who slipped, what needs your call
I am in Vietnam. Your evening cohort is my morning, so I can be live in the session not only before and after it.
Every system I build comes with a written SOP. Run your next cohort without me and it still works.
Tell me when your next cohort starts.
Purpose:
Personal
My Portfolio
FAQ
Do you answer students as me, or as your own account?
Either, you choose. Under your name I use your tone and your rules, and I keep a log of everything sent. Under my own I am introduced as your program assistant, which many coaches prefer because students learn who to ask.
Will you coach my students?
No. I handle logistics, admin and anything already answered in your materials. Anything about their actual progress, their results or your method goes to you. I am the filter, not a second coach.

