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vivichiquini

Vivian C

@vivichiquini

Overheads XServices Controller

Spain
Portuguese, English, French
About me
I am a Supply Chain and Operations professional with extensive international experience in Demand & Supply Planning, Order Management, and Business Process Improvement. I leverage analytical expertise and cross-functional collaboration to optimize business performance and create sustainable value. I am skilled in SAP, Oracle, and Lean methodologies to drive operational efficiency.... Read more

Skills

v
vivichiquini
Vivian C
Offline • 

See my services

General Assistance
I will provide professional operations, business and administrative support
From$20 / projectMore details

Work experience

Danone

Danone

Full-time • 3 yrs 5 mos

Overheads X‑Services Controller

Jun 2024 - Apr 2026 • 1 yr 10 mos

* Managed and controlled overhead budgets across multiple X-Services, ensuring accurate cost tracking, budget adherence, and financial visibility. * Led monthly closing activities, including variance analysis, accruals and cost reviews, identifying deviations and supporting corrective actions. * Partnered closely with Finance, HR and CODI stakeholders to analyze cost drivers, align financial information and support business decision-making. * Improved data consistency, reporting quality and process harmonization across X-Services, strengthening the reliability and efficiency of financial reporting.

Invoice & Claim Management

Mar 2024 - May 2024 • 2 mos

* Managed the end-to-end invoice and claims process, ensuring accurate and timely resolution of customer billing issues. * Coordinated monthly closing activities and investigated customer disputes related to price discrepancies, logistics deviations and invoicing differences. * Collaborated cross-functionally with Finance, Customer Service, Logistics and commercial stakeholders to resolve claims and minimize cash flow impact. * Maintained strong customer relationships by ensuring timely follow-up and effective resolution of issues, while continuously identifying opportunities to improve processes and stakeholder harmonization.

Customer Service

Sep 2022 - Feb 2024 • 1 yr 5 mos

* Supported the Customer Service team throughout a major system migration and business integration, ensuring business continuity and maintaining service levels during the transition. * Managed customer orders from entry through delivery follow-up, ensuring accurate processing and timely resolution of operational issues. * Investigated customer complaints and coordinated with internal stakeholders to identify root causes and implement effective resolutions. * Acted as a key point of contact for operational issues and business requirements arising during the integration, proactively addressing risks and minimizing customer dissatisfaction. * Collaborated cross-functionally to streamline processes, improve issue resolution and support a smooth transition to the new operating model.