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Sr Analyst, Delivery Automation
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Bank of America
Full-time • 5 yrs 3 mos
SCM Team Manager
Nov 2003 - Jan 2006 • 2 yrs 2 mos
Primary role was to manage the SCM services team that provided build, deployment, and ClearCase usage support (8 analysts). Managed the SCM automation development team (5 developers). Established base service SLAs and client feedback, review, and escalation processes.
System Engineer
Nov 2002 - Dec 2005 • 3 yrs 1 mo
Primary role was to manage the SCM services team that provided build, deployment, and ClearCase usage support (8 analysts). Managed the SCM automation development team (5 developers). Established base service SLAs and client feedback, review, and escalation processes.